A women drinking a Dunkin' Donuts hot coffee.

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Restaurant/Product

Restaurant/Product

Can I get Decaf Hazelnut or Decaf French Vanilla?

Unfortunately, we no longer offer flavored Decaf coffee— including Hazelnut and French Vanilla. We continue to offer our Original Blend in Decaf.

Should I store my coffee in the refrigerator or freezer?

We do not recommend keeping our coffee in the refrigerator or freezer. Coffee is similar to baking soda. It can absorb moisture and aromas. It is also best if coffee is not exposed to light. We suggest you store your Dunkin' Donuts coffee in an airtight, opaque container, in a cool, dark place to maintain optimum flavor and freshness.

Why doesn't Dunkin' Donuts use recycled paper coffee cups?

Our foam cups insulate from heat better than paper cups. Since our coffee is brewed fresh and served hot, your safety is our top concern. In addition, our foam cups are recyclable, and reduce the added waste that occurs with double cupping, cup sleeves and/or extra napkins.

How can I get my free donut from my Guest Satisfaction Survey?

Thanks for taking our Guest Satisfaction Survey! To claim your free donut with the purchase of a medium or larger beverage, bring your Dunkin’ Donuts receipt with the survey validation code filled in to the Dunkin’ Donuts location listed at the top of the receipt. Please mention your coupon when you place your order. Now for the legal stuff:Limit one receipt per customer per visit. Receipt, including the survey validation code must be presented at time of order. Shop must retain receipt. Good for one free donut with the purchase of a medium or larger beverage. No substitutions. Void if copied or transferred and where prohibited or restricted by law. Consumer must pay applicable tax. May not be combined with any other discount or promotion. Receipt may not be reproduced, copied, purchased, traded or sold. Internet distribution or resale strictly prohibited. Cash redemption value 1/20th or 1 cent.Validation code expires 180 days from date of issue.

What are the Dunkin’ Donuts/Baskin-Robbins Multi-Brand Restaurant Guest Survey Redemption Restrictions?

Thank you for completing our Dunkin’ Donuts/Baskin-Robbins Guest Satisfaction Survey! To claim your free donut or 3oz. Soft Serve Cone with the purchase of a medium or larger beverage, bring your receipt with the survey validation code filled in to the Dunkin’ Donuts/Baskin-Robbins location listed at the top of the receipt. Please mention your coupon when you place your order. Now for the legal stuff:Please note: this offer is only valid at a combined Dunkin’ Donuts/Baskin-Robbins location.Limit one receipt per customer per visit. Receipt, including the survey validation code must be presented at time of order. Shop must retain receipt. Good for one free donut OR 3 oz. Soft Serve Cone with the purchase of a medium or larger beverage. No substitutions. Void if copied or transferred and where prohibited or restricted by law. Consumer must pay applicable tax. May not be combined with any other discount or promotion. Receipt may not be reproduced, copied, purchased, traded or sold. Internet distribution or resale strictly prohibited. Cash redemption value 1/20th or 1 cent. Validation code expires 180 days from date of issue.

Does Dunkin' Donuts provide corporate sponsorships or donations?

Dunkin' Donuts does not accept unsolicited requests for corporate sponsorships or donations, including product donations. Dunkin’ Donuts supports a targeted group of non-profit organizations within three focus areas: hunger relief, safety and children’s health. We believe we can make the greatest impact in our communities by focusing our resources on these organizations. Thank you for thinking of Dunkin' Donuts and for working to support our communities.

Do local Dunkin' Donuts stores provide sponsorships or donations?

If you are seeking sponsorship or a donation from your local Dunkin' Donuts, it is best to speak directly with the owner. We suggest providing franchise owners at least 3 weeks’ notice. Please keep in mind, due to the volume of requests our local franchise owners receive, they cannot honor all requests.

How can I apply to work at a Dunkin’ Donuts?

We are excited to hear you want to work for Dunkin’ Donuts. Our restaurants are individually owned and operated. We suggest visiting our Careers page or contacting your local restaurant for further information on employment opportunities.

Where do I get information on franchises or franchise opportunities?

Find all the information you need related to franchises and franchise opportunities on our dedicated website: www.DunkinFranchising.com; or you can contact 1-800-777-9983 with specific inquiries.

How do I suggest a site for development?

If you want to suggest a site for development, please email the complete site details, including your contact information, to development_sites@dunkinbrands.com.

If your site meets our current development objectives, one of our Field Executives will contact you directly and discuss next steps.

How can I become a vendor for Dunkin’ Brands?

If you are interested in establishing a business relationship with Dunkin' Brands, send your written information and contact information via U.S. mail to:

Dunkin' Brands Inc.
Attn: Vendor Relations
130 Royall Street
Canton, MA 02021

Your information will be forwarded for review. If we’re interested or if additional information is required, someone will contact you. Please note that our internal policies prevent us from giving out directory information.

How do I get information on Dunkin' Donuts for a school project?

Looking for straight A’s? Start with DD! Peruse our website for product information, visit DunkinFranchising.com for information about our franchises, or email us at any time.

I have a question that's not listed here. What should I do?

We’re impressed! But that doesn’t mean we don’t have an answer. For questions about your Dunkin’ Donuts Card or other questions email us.

DD Perks

DD Perks

What is the difference between DD Perks and my Dunkin’ Account?

DD Perks is our loyalty program, while a Dunkin’ account is a way to store your DD Cards and receive Dunkin’ emails. You can create a Dunkin’ Account by registering your DD card.

Join DD Perks to enjoy all the benefits of a Dunkin’ account, plus perks like Free Beverages, member-only offers and On-the-Go Mobile Ordering.

Is there a fee to join DD Perks?

Of course not! It won’t even cost you much time. Simply create an account online or on the Dunkin’ app and register any DD Card. Then, you’ll be ready to earn rewards.

Do I need to register a DD Card in DD Perks and add value to it?

Yes. In order to make the most of DD Perks, your DD Card must be enrolled, registered and loaded with money. You can add value online, via the Dunkin’ app or at any participating Dunkin’.

I do not have an email address. Can I join DD Perks without using one?

An email address is required to join DD Perks. It helps us keep you accurately informed about your account and rewards.

Is my personal information secure?

We go to great lengths to ensure the security of your personal information. Please refer to our privacy policy for all the details on how we use your data.

What if my DD card is already registered?

Sweet—you’re a step ahead! Now, simply sign in to your existing Dunkin’ Account and click on the button to Join DD Perks. Once you finish your registration, you’ll be ready to earn points!

How can I earn points and rewards?

You can earn points by using your enrolled DD Card to pay for qualifying purchases at restaurants participating in our DD Perks program. You’ll earn five points for every $1 you spend and a free beverage Reward Coupon every 200 points.

How will I receive my free beverage Reward Coupon when I earn 200 points?

There are a few ways to access your coupon. All free beverage Reward Coupons will be: sent to your email address; printed on your receipt for the transaction where 200 points was reached; viewable at DunkinDonuts.com when you sign in to your account; and available in the Dunkin’ app in the DD Perks section.

How will I receive my Free Enrollment Beverage and Free Birthday Beverage Coupons?

Your Enrollment Coupon and Birthday Beverage Coupons will be sent to your email address in the form of a printable coupon. Coupons will also appear in your account on DunkinDonuts.com and in the Dunkin’ app under the DD Perks section. *Reward Coupons are one time use, regardless of the channel used for redemption. DD Perks Points will reset to 0 (-200) when a Free Beverage Reward Coupon is earned.

Do my points and Reward Coupons expire?

Yes. Point balances of less than 200 points will expire in one year if you do not make a qualifying purchase in that time with your enrolled DD Card. Free beverage Reward Coupons expire 90 days from the time they are issued.

Can I earn DD Perks points at any Dunkin’ Donuts location and on all Dunkin’ purchases?

DD Perks points are only earned by making qualified purchases at participating Dunkin’ Donuts locations. For a complete list of participating restaurants, please use our restaurant locator.

Please note: sales tax and returned merchandise will be deducted from the purchase price of qualifying purchases for purposes of calculating DD Perks points

Some examples of unqualified purchases:

  • Purchase/reload of DD Cards or gift certificates
  • Redemption of DD Perks Reward Coupons
  • Donations to charity
  • Purchase of newspapers
  • Product purchases through the Dunkin’ Donuts online shop
  • Purchase of Baskin-Robbins products sold in Dunkin Donuts’/Baskin-Robbins multi-brand locations

What if I forget my DD card and pay with cash or credit?

Only a registered DD Card can be used to earn points during a transaction. Download the Dunkin’ app to make sure you always have your DD Card close by!

What if I lose my Reward Coupon or throw away my receipt?

Locating the Reward Coupon in your email since during the initial MVP Launch you cannot print a copy from the website.

Can I register my Baskin-Robbins gift card to my DD Perks account and earn points on purchases?

At this time, Baskin-Robbins gift cards cannot be registered to DD Perks accounts. Baskin-Robbins products sold in Dunkin’ Donuts/Baskin-Robbins multi-brand locations are not considered Qualified Purchases.

Why am I not receiving DD Perks points when making purchases with my registered DD Card associated with my account?

This is probably because you currently have a Dunkin’ Account—which allows you to register DD Cards and receive promotional emails and coupons—but not a DD Perks account.

To enroll in DD Perks, sign in to your Dunkin’ Account and click on the button to Join DD Perks. If you already have DD Cards registered to your Dunkin’ account, they will be linked to your DD Perks account automatically. If you do not have any registered cards, you can add a card during enrollment.

What are “member-only” offers and how do I get them?

Throughout the year, there may be opportunities for DD Perks members to earn additional perks or redeem special offers. We will notify you by email and in the Dunkin’ app about new ways to earn points.

Can I redeem my mobile offers online at DunkinDonuts.com?

Mobile offers are only accessible in the Dunkin’ app in the DD Perks offers section.

DD Cards

DD Cards

How do I get a DD Card?

You can purchase DD Cards at any participating Dunkin’ Donuts® location, if you enroll in DD Perks, or in the Dunkin’ app. You can also purchase a DD card through your existing account if you have a Dunkin’ Account or DD Perks account. 

For additional ways to purchase a DD Card, visit our Get a DDCard page.

Note: DD Cards purchased in the Dunkin’ app are virtual cards and usable only from within the Dunkin’ App. You will not receive a physical card.

Can I purchase and/or reload a DD Card with another DD Card?

No. DD Cards can be only be purchased and/or reloaded using cash, a credit card or a debit card.

Are there any fees associated with my DD Card?

Never! DD Cards are free to use and you will never be charged a service fee for having a balance.

Do I need to register my DD card in order to use it?

You do not need to register your DD Card to use it. However, we encourage you to register your DD card to protect your balance in case your card is lost.

Where do I find the 16-digit card number and PIN?

Your 16-digit card number and PIN are found on the back of your DD Card. Your PIN may be covered by a scratch-off sticker. This information is also available in the Dunkin’ app on your Card Details screen.

Why does the back of my Dunkin' Donuts Card have a scratch-off sticker with a number beneath it?

The number beneath the scratch-off sticker is your Personal Identification Number (PIN) or ID Number (ID). You will need this PIN/ID# to check your balance and transaction history, reload your card, and auto-reload your card at DunkinDonuts.com. If your card does not have a PIN/ID# on the back, please contact the Loyalty Support Team at 1-800-447-0013.

How can I check the balance on my DD Card?

There are a few ways to check. To start, your balance will always be printed at the bottom of your receipt. You can also check your balance in your account on DunkinDonuts.com or in the Dunkin’ app, call Loyalty Support at 1-800-447-0013, or ask any Dunkin’ crew member to provide you with your balance in store. No purchase is required.

How often is my DD card balance updated?

Your balance is automatically updated after every purchase. If you’re using the Dunkin’ app, you can tape the refresh button below the balance amount to see your current card balance.

Where can I view my DD card transaction history?

To view your DD Card transaction history, your card needs to be registered. (Don’t worry, it’s easy!) Simply register your card or enroll your card in DD Perks. If you are already a DD Perks member, your cards are already registered.

Can I receive cash back for the remaining balance on my card?

DD Card balances cannot be redeemed for cash, check or credit—unless required by law.

Once I set up Auto-Reload for my DD Card, when should I expect the reload to occur?

If you set up a “By Schedule” Auto-Reload, the transaction will usually occur by 12:00 PM ET on the day you set up Auto- Reload. If you set up a “By Balance” Auto-Reload, the transaction will usually occur by 12:00 PM ET on the day after your balance falls below your set minimum.

Why is there a $1.00 charge on my credit card statement?

When you set up an Auto-Reload account or when you update your credit or debit card information, a temporary $1.00 authorization is processed to ensure the credit or debit card is valid for future automatic reloads. This $1.00 authorization is not an actual charge, but it does temporarily reduce your available credit. Your bank normally removes this authorization within two to three business days. Please contact your credit or debit card institution for additional information.

What are your accepted forms of payment?

DunkinDonuts.com currently accepts American Express, Discover, MasterCard, and Visa, as well as Visa Checkout.

Is it really safe to use my credit card to order from DunkinDonuts.com?

Yes. We use a sophisticated software program (Secure Socket Layer Technology or SSL) that encrypts all information before it's sent to us. If anyone does intercept data, they won't be able to read or use it. In addition, all payment info is stored within your account—never on your device.

Dunkin' Donuts is committed to keeping your personal information confidential. For more information, please see our Privacy Policy.

Can I store multiple forms of payment to purchase or reload my DD cards?

Of course! You can manage your cards within your account on DunkinDonuts.com or in the Dunkin’ app. Note: logging in to the app with your DunkinDonuts.com account will sync the two.

What if my Card is lost?

Email us and we’ll freeze your balance, transfer it and mail it your way. If your card is not registered, you must treat your card like cash. We cannot replace it if it is lost or stolen. If your card is not registered, you can register a card now.

Additional Inquiries

Additional Inquiries

DD Perks & Mobile App Questions

If you need help with your DD Card or have a DD Perks related
question, you’ve come to the right place.

Phone:

1-800-447-0013

Mon - Fri: 7AM-7PM EST

Provide Feedback

Have an in-store experience or product feedback you’d like to
tell us about? We’re all ears.

Phone:

1-800-859-5339

Mon - Fri: 7AM-7PM EST

Mailing Address

Dunkin’ Donuts
Support Center

130 Royal Street Canton MA, 02021

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