Restaurant/Product
Are employees required to wear gloves?
Everyone working in a Dunkin' restaurant must avoid bare hand contact with food and food prep surfaces by using single-use gloves, waxed tissue, or utensils. Gloves must be changed frequently while performing these tasks and anytime a guest asks a team member to do so.
For team members who are moving between tasks, we require thorough hand washing and using waxed tissue, proper serving utensils, and proper glove usage.
Why can’t I sit in a restaurant location?
As part of Dunkin's ongoing efforts to help protect customers and restaurant employees in light of the COVID-19 health crisis, all U.S. Dunkin’ and Baskin-Robbins restaurants, as of March 17, 2020, were limiting service to drive-thru ordering, carry-out, and delivery only.
We are committed to the health and safety of our guests, franchisees, employees, and communities we serve and are now working with our franchisees as they decide when to reopen dining rooms for guests that choose to enjoy their products on-site.
Why aren’t you closing your restaurant locations?
We are continuing our legacy of being there when people need us most by taking additional steps to be a safe and welcoming environment. We are grateful for the dedication of our franchisees and their team members, who make our brand stand tall every day. Our franchisees have the flexibility to go to drive-thru only, delivery and/or carry out only, limit their hours, or in some cases temporarily close their restaurants depending on the needs of the communities they serve. Dunkin' restaurants are independently owned and operated by individual franchisees who are responsible for making their own business decisions and are required to comply with all state, federal, and local laws.
Why can’t I use my refill mug?
Dunkin' takes its job of keeping people running seriously. While we offer a refillable cup program as an option at participating restaurants nationwide, we believe it is right to take safety precautions. Therefore, Dunkin’ has temporarily halted the refilling of reusable mugs, in light of the public health concerns related to the coronavirus.
Will restaurant employees wear masks?
In light of recent guidance from the CDC, Dunkin’ is allowing guests and team members who are fully vaccinated to not wear face coverings while inside Dunkin’ restaurants, if allowed by the franchise owner and applicable state and local laws in their jurisdictions. Those who are not fully vaccinated are still expected to wear face coverings.
How do you know your restaurant employees don’t have coronavirus?
Franchisees may not permit their restaurant employees to work when ill, including when COVID-19 is suspected. We recommend to our franchisees that they perform daily health screenings, including temperature checks, of their employees. Dunkin's food safety program includes strict standards. Franchisees must have their employees notify their manager and not work if infected with any reportable illnesses or showing symptoms including runny nose, fever, persistent coughing and sneezing, sore throat with fever, and many others associated with other foodborne illnesses.
Will there be hand sanitizer available at your restaurants?
It is strongly recommended that all franchisees offer hand sanitizer for guest use within the lobby and other areas of their restaurants, and they must do so if required by state or local law.
Where can I find Dunkin’s nutrition information?
- Our full product nutritional and allergen information is available in PDF form on the DunkinDonuts.com website.
- You can also view an individual product’s allergen and ingredient information by exploring our menu on the DunkinDonuts.com website.
Can I get Cold Brew or Frozen Coffee in Decaf?
Unfortunately, our Cold Brew and Frozen Coffee are not available in Decaf.
Should I store my coffee in the refrigerator or freezer?
We do not recommend keeping our coffee in the refrigerator or freezer. Coffee is similar to baking soda in the way it can absorb moisture and aromas. It is also best if coffee is not exposed to light. We suggest you store your Dunkin' coffee in an airtight, opaque container in a cool, dark place to maintain optimum flavor and freshness.
NEW Guest Satisfaction Survey - Redemption Rules on DD.com
Thank you for completing our Guest Satisfaction Survey! To claim your free classic donut with the purchase of a medium or larger Dunkin’ beverage, bring the coupon or offer code that was provided at the end of the survey to a participating Dunkin’ location.
Offer not valid on Mobile App orders. Limit one coupon per customer per visit. Coupon or offer code must be presented at time of order. Good for one free classic donut with the purchase of a medium or larger Dunkin’ beverage (excludes cooler beverages). No substitutions allowed. No cash refunds. Void if copied or transferred and where prohibited or restricted by law. Consumer must pay applicable tax. May not be combined with any other coupon, discount, or promotion, and is limited to one-time use. Coupon may not be reproduced, copied, purchased, traded, or sold. Internet distribution or resale strictly prohibited. Cash redemption value 1/20 of 1 cent. Coupon or offer code expires 14 days from date of issue. Good at participating U.S. Dunkin’ locations only.
Does Dunkin' provide corporate sponsorships or donations?
Dunkin' does not accept unsolicited requests for corporate sponsorships or donations, including product donations. Dunkin’ supports a targeted group of non-profit organizations within three focus areas: hunger relief, safety, and children’s health. We believe we can make the greatest impact in our communities by focusing our resources on these organizations. Thank you for thinking of Dunkin' and for working to support our communities.
Do local Dunkin' stores provide sponsorships or donations?
If you are seeking sponsorship or a donation from your local Dunkin', it is best to speak directly with the owner. We suggest providing franchise owners at least 3 weeks’ notice. Please keep in mind, due to the volume of requests our local franchise owners receive, they cannot honor all requests.
How can I apply to work at a Dunkin’?
We are excited to hear you want to work for Dunkin’. Our restaurants are individually owned and operated. We suggest visiting our Careers page or contacting your local restaurant for further information on employment opportunities.
Where do I get information on franchises or franchise opportunities?
Find all the information you need related to franchises and franchise opportunities on our dedicated website: DunkinFranchising.com or contact 1-800-777-9983 with specific inquiries.
How do I suggest a site for development?
If you want to suggest a site for development, please email the complete site details, including your contact information, to development_sites@dunkinbrands.com.
If your site meets our current development objectives, one of our Field Executives will contact you directly to discuss next steps.
How can I become a vendor for Dunkin'?
If you are interested in establishing a business relationship with Dunkin', send your written information and contact information via U.S. mail to:
Inspire Brands-Boston Support Center
Attn: Vendor Relations
130 Royall Street
Canton, MA 02021
Your information will be forwarded for review. If we’re interested or if additional information is required, someone will contact you. Please note that our internal policies prevent us from giving out directory information.
How do I get information on Dunkin' for a school project?
Looking for straight A’s? Start with DD! Peruse our website for product information or visit DunkinFranchising.com for information about our franchises.
I have a question that's not listed here. What should I do?
We’re impressed! But that doesn’t mean we don’t have an answer. For any other questions, please email us
