DD Perks® Program FAQs

How do I get a DD Card?

You can get DD Cards at any Dunkin’ Donuts® location, online at Dunkindonuts.com, or via the Dunkin’ Mobile App. You can also get a card automatically sent to your Dunkin’ Mobile App when you enroll at ddperks.com directly!  

Is there a fee to join the new DD Perks Program?

No, it’s free! Once you create an account (if you don’t have one already) and enroll a DD Card online at ddperks.com or the Dunkin’ Mobile App, you’re officially enrolled and ready to earn rewards.

Does my DD Card need money on it?

Yes, in order to participate in the DD Perks Rewards Program, your DD Card must be activated with dollars loaded on the card.  You can add funds to the DD Card at restaurants that accept the DD Card, online at dunkindonuts.com, when you enroll at ddperks.com, or via the Dunkin’ Mobile App.

How can I earn Points?

Points will be earned when you use an enrolled DD Card as payment for Qualifying Purchases at participating Dunkin’ locations.

·         Earn five points for every dollar spent

·         Every 200 points will get you a Reward Coupon for a free  beverage

Do I earn Points on all my Dunkin’ purchases?

No.  You only earn Points on Qualifying Purchases made using your enrolled DD Card at participating Dunkin’ Donuts locations.

What is a Qualifying Purchase?

Qualifying Purchase means:  Dunkin’ Donuts products purchased at participating Dunkin’ Donuts locations, except:  the purchase or reload of DD Cards or Gift Cards, Gift Certificates, Reward Coupon Redemptions,  donations to charity, and Newspapers.  Sales tax and returned merchandise will be deducted from the purchase price of Qualifying Purchases for purposes of calculating Points earned. Product purchases through the Dunkin’ Donuts on-line shop are excluded.  Baskin-Robbins products sold in Dunkin’ Donuts/Baskin-Robbins combo locations are also excluded.  

Can I earn Points at any Dunkin’ Donuts?

Not at this time. You will only earn points at participating Dunkin’ Donuts locations.  For a complete list of participating stores, please visit ddperks.com

Can I enroll and use more than one DD Card in the program?

Yes, you may add multiple DD Cards to your account on ddperks.com or the Dunkin’ Mobile App. Each card will be eligible for points when used for qualifying purchase transactions.

I do not have an email address. Can I register without using one?

No, an email address is required for enrollment to allow for program communications and information about your account and rewards.

Is my personal information secure?

Please refer to our privacy policy for information on your data usage. http://www.dunkindonuts.com/content/dunkindonuts/en/help/privacypolicy.html

What are “exclusive” offers and how do I get them?

From time to time, there may be some opportunities to earn additional rewards or special offers. We will notify you by email about new ways to earn points.

What if I lose my Reward Coupon or throw away my receipt?

No problem, please log onto your DD Perks account at ddperks.com and go to your ‘My Perks’ page. You can simply print a copy of your unused reward coupon for use at your next Dunkin’ visit.

What if I lose my enrolled DD Card?

If you lose your DD Card, pick up a new DD Card at a participating Dunkin’ restaurant location and add it to your account profile at ddperks.com. Your new DD Card will replace your old one, but all your information will remain current. If your DD Card was previously registered at Dunkindonuts.com; please contact the Customer Care number on the back of your card to transfer the current Card balance.  

What if I forgot my DD Card?

A DD Card is required at time of transaction in order to earn points for purchases made. 

Will the DD Card on my Mobile Device be accepted?

Yes, if you have an active DD Card on the Dunkin’ Mobile App and you’ve enrolled it into your account, you are eligible to use it as your form of payment and participation in the program at participating Dunkin’ Donuts locations.

How do I change my password?

Under the “Manage My Profile,” tab at ddperks.com you can update items like your password and security question to ensure your privacy.

How do I change my personal information?

Under “Manage My Profile” tab at ddperks.com you can update items like your address and phone number.

Can I opt out of DD Perks emails?

DD Perks members can unsubscribe from receiving marketing communications by clicking the “unsubscribe” link at the bottom of our emails. That link will take you to a page where you can opt out of marketing emails from Dunkin’ Donuts. If you opt out of receiving marketing emails, you will no longer receive special offers available through the DD Perks or other Dunkin’ Programs (like Dunkin’ UpDDate). You cannot opt out of receiving program emails- meaning those email communication that are an integral part of a program. As such, you will continue to receive your program related offers and notifications through email. Keep in mind that opting out of receiving DD Perks marketing emails will unsubscribe you from other Dunkin’ email programs. If you have questions, please contact our Customer Care team at 1-800-447-0013.

Do I earn Points on Baskin-Robbins purchases too?

No.  Baskin-Robbins products sold in Dunkin’ Donuts/Baskin-Robbins combo locations are not considered Qualifying Purchases.  

Can I enroll or use my Baskin-Robbins Gift Card to earn Points?

No. At this time, Baskin-Robbins gift cards cannot be enrolled or earn points in the program.

How do I get my 1st Free Beverage Reward?

It’s easy.  By enrolling a DD Card at ddperks.com or the Dunkin’ Mobile App (one-time only), you will automatically receive 200 Points and a reward coupon will be emailed to you and stored in your ddperks.com account. Just print the coupon out and bring it to store to redeem your free beverage.

How will I receive my Free Beverage Reward Coupon(s) when I earn 200 Points??

Upon earning 200 Points, the reward coupon will print on the register receipt at the time of the transaction. The reward coupon will also be emailed to you and stored in your account under the “My Perks” tab at ddperks.com or on the Dunkin’ Mobile App.  You will be able to print the coupon and bring it to your nearest participating Dunkin’ Donuts location for use. 

Do my Reward Coupons expire?

Yes, reward coupons expire 90 days from the day it was issued.  

Can I share my Reward Coupon?

You can share your free beverage reward via the Dunkin’ Mobile App. To share your beverage reward on ddperks.com, you will need to log into your account and under the “My DD Perks tab,” select the ‘Redeem or Share’ link on the Reward Coupon. You will be able to send the reward coupon to the recipient via email. Once you share a reward coupon, it will be removed from your account.

Do my Points expire?

Yes, point balances of less than 200 Points will be forfeited if you do not use your DD Card to make a Qualifying Purchase at a participating Dunkin’ Donuts location within a year of your last qualifying transaction.

Do I need to enroll or register my DD Card

Yes, you must enroll a DD Card into your account at ddperks.com or the Dunkin’ Mobile App.

What if my DD Card is already registered at DunkinDonuts.com?

Great! You can simply go to ddperks.com and login to your existing dd.com account. You will be prompted to accept the new program terms and conditions and you’ll be all set to earn points!

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