Returns

Returns Information

At Dunkin'Donuts.com we are committed to quality. Our product is date-coded to ensure that our customers receive Dunkin' Donuts fresh, signature beans with every order. If you are not satisfied with the product or merchandise received from our website, please return it to our Customer Service Department within 45 days of the original order date for credit or replacement product. Credits will be applied to your credit card account within 2-4 weeks following product return - shipping and handling fees are not refundable. Our return policy does not allow for refunds on products returned after this 45-day window.

 

We recommend that returns are sent via an insured mail carrier (such as UPS, Fed Ex, or US Mail with an insurance option) to guarantee receipt of your package. If you are returning equipment ordered from our website, please use the original packaging it was received in to decrease the risk of damage in-transit. To expedite your return, please complete the return / exchange form on the front of your packing slip and enclose it with the items you are returning. Be sure to indicate whether you would like a refund or an exchange.

 

Can I return items purchased online at my local Dunkin' Donuts store?
Unfortunately, this is not possible. The items you see on our website do not come directly from Dunkin' Donuts stores. The only way to return items purchased online (excluding the Dunkin' Donuts Rechargeable Gift Card) is through our Dunkin'Donuts.com Customer Service Department:

Dunkin' Donuts Customer Service
eDCP.com
150 Depot St.
Bellingham, MA 02019

 

For Dunkin' Donuts Rechargeable Gift Card returns, call 1-800-447-0013 or click here for more information.

If you have questions or concerns about a product for return, please contact our Customer Service Department toll-free at 1-877-833-2633 or via email at edcp@ddnedc.com. Thank you for your continued business!


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